A leading company in Ardhiya, Kuwait, is seeking a skilled and experienced Technical Support Specialist to join their team. This is a fantastic opportunity for IT professionals to troubleshoot technical issues, ensure smooth network operations, and provide exceptional support to users.
Job Introduction:
As a Technical Support Specialist, you will play a vital role in maintaining the company’s IT infrastructure and providing prompt and effective support to internal users. You will be responsible for troubleshooting hardware and software issues, configuring network devices, and ensuring optimal performance of all IT systems.
Responsibilities:
- Troubleshoot and resolve a wide range of technical issues related to computers, networks, and software applications (discuss specific areas during interview).
- Provide technical support to internal users via phone, email, and in-person assistance.
- Install, configure, and maintain network devices such as switches and access points.
- Manage local and remote network connectivity.
- Monitor system performance and identify potential problems.
- Implement and maintain security protocols to protect the network.
- Document technical issues and solutions for future reference.
- Stay up-to-date on the latest IT trends and technologies. Knowledge of Microsoft Dynamics 365 (D365) a plus (discuss during interview).
Qualifications:
- Bachelor’s degree in Information Technology or Computer Science.
- Minimum 3-5 years of proven experience in a technical support role.
- Strong understanding of operating systems, network infrastructure, and troubleshooting methodologies.
- Experience with network configuration, including switches and access points (discuss specific experience during interview).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
Benefits (discuss during interview):
- Competitive salary and benefits package.
- Opportunity to work in a dynamic environment and learn new technologies.
- Potential for professional development and career advancement.
Additional Preferences:
- MCSE and CCNA certifications (preferred).
- Valid Kuwaiti driver’s license (preferred).
How to Apply:
If you are a skilled and experienced IT professional with a passion for troubleshooting and supporting users, we encourage you to apply! Please send your CV to itjob2k23@gmail.com.