We are seeking a dedicated Customer Service Representative to join our logistics team. This role is crucial in delivering exceptional customer service by ensuring clients have a seamless experience with our logistics operations. The ideal candidate should possess a minimum of 2 years of experience in customer service within the logistics field and a Bachelor’s degree. This position requires excellent communication skills and the ability to handle client inquiries professionally.
| Basic Details | |
|---|---|
| Experience | 1 - 2 Years |
| Location | Kuwait |
| Qualification | Mentioned Below |
| Benefits: | Mentioned Below |
| Posted | |
| Job Type | Full-Time |
| Posted by | Hamna (Senior HR) |
| last date to apply | apply within 15 days of posting |
This blog post will break down everything you need to know about the position, from the typical tasks to the qualifications and how to contact the employer.
Responsibilities:
- Provide personalized customer service through various communication channels, including email, phone, and walk-in centers.
- Assist clients in tracking their parcels and provide accurate information regarding delivery schedules and logistics services.
- Use the Customer Relationship Management (CRM) system to build and maintain strong relationships with clients.
- Stay updated on the company’s services, promotions, and policies to ensure clients receive accurate and helpful information.
- Coordinate with the dispatch and warehouse teams to manage urgent delivery requests.
- Handle administrative tasks as assigned by the HR and admin manager in a timely manner.
- Prepare and maintain customer service reports, ensuring they reflect all client interactions and service outcomes.
Qualifications:
- Bachelor’s degree in any field.
- A minimum of 2 years of experience in customer service, preferably in the logistics sector.
- Strong communication skills, both written and verbal.
- Proficient in using CRM systems and other customer service software.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Team player with the ability to work in a fast-paced environment.
Benefits:
- Competitive salary package (discuss during the interview).
- Opportunities for career growth within the logistics industry.
- Positive work environment that values innovation and teamwork.
- Additional benefits as per company policy (discuss during the interview).
Application Instructions:
Interested candidates are encouraged to send their updated CVs to the following email:
Email: nooralmosatafa@gmail.com
Note: Only shortlisted candidates will be contacted for further steps in the hiring process.
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