We are seeking an experienced Service Centre Manager to oversee the operations of our service center, specializing in electronics and appliances. This role involves managing a team, ensuring high-quality repair services, and maintaining operational efficiency and profitability.
Key Responsibilities:
- Leadership & Team Management:
- Lead and manage a team of technicians and customer service staff.
- Conduct regular performance evaluations, provide coaching, and offer training to staff.
- Foster a positive and productive work environment.
- Service Operations:
- Oversee day-to-day operations of the service center, ensuring timely and quality repair services.
- Develop and implement standard operating procedures (SOPs) to enhance service efficiency.
- Monitor inventory levels of spare parts and manage procurement to avoid downtime.
- Customer Service:
- Ensure high levels of customer satisfaction by providing excellent service and resolving complaints promptly.
- Maintain strong communication with customers regarding repair status, costs, and expected completion times.
- Implement customer feedback mechanisms to continually improve service delivery.
- Financial Management:
- Manage the service center’s budget, including labor costs, inventory, and overheads.
- Monitor and analyze financial performance, taking corrective actions to meet financial targets.
- Prepare regular financial and operational reports for senior management.
- Compliance & Safety:
- Ensure compliance with all relevant health and safety regulations within the service center.
- Maintain proper documentation and records for all service activities.
- Technical Expertise:
- Stay updated with the latest advancements in electronics and appliance technology.
- Provide technical guidance and support to technicians as needed.
- Work closely with manufacturers and suppliers for technical support and training.
Qualifications:
- Education: Bachelor’s degree in Engineering, Electronics, or a related field.
- Experience: Proven experience in managing a service center or repair workshop, preferably in the electronics and appliance industry.
- Skills:
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Solid understanding of repair processes and inventory management.
- Proficiency in using service management software and tools.
- Ability to analyze and manage financial performance.
Key Competencies:
- Problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple tasks.
- Strong organizational and time management skills.
- Customer-oriented with a focus on quality service delivery.
Preferred Experience:
- Minimum 7-10 years’ experience in managing a service center for a major electronics or appliance brand.
- Technical certifications related to electronics and appliances.
Requirements:
- Open to applicants residing in Kuwait or any other country.
- Visa will be provided by the company.
- Open to applicants of any nationality.
Application Instructions: Interested applicants should send their CVs to:
- Email: Reem.modak@blueseakw.com