Join the award-winning Four Seasons Hotel in Kuwait City, recognized for its Forbes Five-Star rating, as a Front Desk Agent. We are committed to creating an unforgettable experience for both our guests and our employees. As a Front Desk Agent, you’ll be the first point of contact for our guests, ensuring they receive exceptional service from the moment they step through our doors.
| Basic Details | |
|---|---|
| Experience | 1 - 2 Years |
| Location | Kuwait |
| Qualification | Mentioned Below |
| Benefits: | Mentioned Below |
| Posted | |
| Job Type | Full-Time |
| Posted by | Hamna (Senior HR) |
| last date to apply | apply within 15 days of posting |
This blog post will break down everything you need to know about the position, from the typical tasks to the qualifications and how to contact the employer.
Responsibilities
- Greet guests and handle all guest interactions with the highest level of hospitality and professionalism.
- Address guest inquiries about hotel services, hours of operations, in-house events, and directions.
- Respond promptly to guest requests in-person and by phone, ensuring personalized and efficient service.
- Manage guest check-ins and check-outs, ensuring an accurate and smooth process.
- Assign rooms as per guest preferences, process payments, and resolve billing queries.
- Handle guest complaints or concerns with empathy, finding opportunities to enhance the guest experience.
- Use various hotel systems to check in guests, run daily reports, and assign rooms.
- Coordinate with other hotel departments to ensure seamless guest service.
Qualifications
- Proficient in both English and Arabic, with excellent verbal and written communication skills.
- Minimum 2 years of experience in a luxury hotel or similar environment.
- Strong interpersonal skills with the ability to work effectively in a multicultural setting.
- Excellent problem-solving skills and attention to detail.
- Ability to remain calm under pressure while delivering exceptional customer service.
- Knowledge of hotel management software is an asset.
Benefits
- Full board shared accommodation in a high-quality, well-resourced compound.
- Complimentary stays at Four Seasons Hotels worldwide.
- Paid home leave tickets.
- Access to regular social and sporting events.
- Quality employee meals provided daily.
- Transportation to and from work.
- Free Wi-Fi in accommodation and company transport buses.
- Hotel will manage and apply for work authorization for successful candidates.
Application Instructions
Interested candidates are encouraged to apply by submitting their resume through the designated platform. We look forward to reviewing your application and discussing how you can contribute to our world-class guest experience.
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