Procapita Group, a leading consulting firm in Kuwait, is seeking a Functional Consultant to join our dynamic team. In this role, you will play a critical part in ensuring our clients achieve optimal use of our assessment platforms and systems. You will act as the primary liaison between the client and the technical team, providing training, support, and customized solutions tailored to client needs. This is an excellent opportunity for someone with strong analytical skills and a passion for customer service.
| Basic Details | |
|---|---|
| Experience | 1 - 2 Years |
| Location | Kuwait |
| Qualification | Mentioned Below |
| Benefits: | Mentioned Below |
| Posted | |
| Job Type | Full-Time |
| Posted by | Hamna (Senior HR) |
| last date to apply | apply within 15 days of posting |
This blog post will break down everything you need to know about the position, from the typical tasks to the qualifications and how to contact the employer.
Key Responsibilities
- Client Support: Provide exceptional customer service to clients, ensuring they have a seamless experience with our assessment platform.
- Configuration & Customization: Assist clients in configuring and customizing the platform to meet their specific needs, ensuring alignment with business processes.
- Client Training: Conduct training sessions for new clients, ensuring they understand how to navigate and use the platform effectively.
- Technical Troubleshooting: Address and resolve any technical issues reported by clients; escalate more complex issues to the development team when required.
- Client Feedback Analysis: Collect and analyze feedback from clients to recommend platform improvements, ensuring the platform continues to meet user needs.
- Documentation: Create and maintain detailed documentation on system processes, client onboarding procedures, and troubleshooting guides to streamline support.
- Platform Performance Monitoring: Monitor platform performance and ensure it adheres to the established service level agreements (SLAs).
Qualifications
- Education: Bachelor’s degree in a related field such as Information Technology, Computer Science, or Business.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
- Problem-Solving Abilities: Strong analytical skills with a keen ability to diagnose, troubleshoot, and resolve client issues promptly.
- Customer Service Focus: A client-first mindset with a passion for delivering high-quality service.
- Adaptability: Willingness to learn and adapt to new technologies, platforms, and processes as the company evolves.
- Attention to Detail: Ability to create and maintain thorough documentation for internal processes and client support.
Benefits
- Competitive salary package based on experience.
- Health and wellness benefits including medical insurance.
- Paid time off including vacation and sick leave.
- Professional development opportunities, including access to training programs and certifications.
- Collaborative and inclusive work environment with opportunities for career growth.
- Exposure to innovative technologies and a chance to work with diverse clients across multiple industries.
Application Instructions
Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience through our online application portal. Shortlisted candidates will be contacted for an initial phone interview, followed by in-person interviews and assessments.
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