Gastronomica ME is seeking a dedicated Restaurant Supervisor to assist the Assistant Restaurant Manager in the daily operations of our establishment. This role is pivotal in ensuring guest satisfaction and maintaining the highest standards of service and quality.
Key Responsibilities
- Supervision: Oversee front-of-house (FOH) employees, ensuring adherence to appearance standards and effective scheduling.
- Customer Service: Take orders, serve food and drinks, and address inquiries about the menu while promoting menu items through suggestive selling techniques.
- Operational Oversight: Supervise and ensure the execution of all FOH operations, maintaining quality and service standards.
- Staff Development: Support the training and monitoring of subordinate staff, assigning duties as necessary to ensure smooth operations.
- Guest Relations: Foster positive guest relations, handle complaints and concerns effectively to ensure customer satisfaction.
- Inventory Management: Responsible for stock rotation and managing restaurant inventory to ensure adequate supplies.
- Hygiene Compliance: Maintain restaurant hygiene and standards in accordance with Kuwait Government regulations.
- Ethical Conduct: Promote a transparent and accessible work ethic throughout the restaurant.
- Collaborative Support: Assist other managers and Back of House staff to ensure the seamless functioning of the restaurant.
- Additional Duties: Execute any other related tasks assigned by management.
Qualifications
- Experience: Proven experience in a supervisory role within the restaurant or hospitality industry.
- Skills: Strong knowledge of FOH operations, inventory management, and excellent customer service skills.
- Communication: Effective communication and interpersonal skills to engage with guests and staff.
- Problem-Solving: Ability to handle guest complaints and operational challenges professionally.
- Leadership: Demonstrated leadership skills to manage and develop team members.
Application Instructions
To apply for the Restaurant Supervisor position, please submit your resume via the “Apply” option. Ensure that your application reflects your relevant experience and skills.