Program Manager

TransPerfect is seeking a dedicated Program Manager to ensure the operational success of our organization. This role is vital in fostering seamless collaboration among teams, driving process development, and ensuring the long-term sustainability of programs. As a Program Manager, you will track and evaluate Key Performance Indicators (KPIs) at a program-wide level, playing a crucial role in maintaining TransPerfect’s reputation for excellence.

Responsibilities

• Project Oversight: Manage and coordinate various projects and strategic initiatives, ensuring deadlines are met effectively and efficiently.
• Financial Management: Own the financial health of your programs, collaborating with the Production Director and Senior Management to enhance processes and improve productivity and profitability.
• Operational Excellence: Establish operational benchmarks and resources necessary to achieve strategic goals while proactively recommending and implementing improvements.
• Performance Reporting: Take ownership of program-level performance reporting, analyzing internal dashboards, and monitoring client KPI analysis.
• Client Liaison: Serve as the primary point of contact for clients, ensuring clear communication and that service expectations are met or exceeded.
• Strategic Support: Support strategic planning and implementation initiatives aimed at improving customer satisfaction, process efficiency, and profitability.
• Team Engagement: Work with internal teams to design and implement new initiatives for process improvement and promote information sharing across divisions.
• Relationship Management: Establish and strengthen client relationships, identifying opportunities for upselling and ensuring trust in program services.
• Project Escalation: Act as an escalation point for individual projects and the overall program, resolving issues effectively.

Qualifications

Knowledge, Skills, and Abilities

• Communication: Exceptional verbal and written communication skills for relaying project updates.
• Resource Planning: Effective skills in distributing resources and budgets strategically.
• Organization: Strong organizational abilities to work under pressure and meet deadlines.
• Team Collaboration: Outstanding teamwork and collaboration skills, interacting effectively with all stakeholders.
• Problem-Solving: Strong analytical and critical-thinking abilities to identify problems and devise creative solutions.
• Technology Proficiency: Established competency in business applications, including Microsoft Suite (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace.

Education and Experience

• Degree: Minimum Bachelor’s degree or equivalent experience.
• Industry Experience: AI/Program Management industry experience, particularly managing AI and Machine Learning data-related projects.
• Project Management: 5+ years of relevant program/project finance management experience with a track record of end-to-end project management success.
• Leadership: Excellent leadership skills with experience managing and supervising teams.
• Language Proficiency: Business English proficiency is essential.

Preferred Qualifications

• Certification: PMI certification or equivalent preferred.
• Multinational Experience: Experience in a multicultural virtual working environment.
• Support Systems: Proficiency in working with support ticketing systems.
• Cross-Functional Work: Experience in a cross-functional or matrix organization is advantageous.
• Additional Languages: Fluency in a language other than English is a plus.

Application Instructions

To apply for this exciting opportunity, please submit your application via our career portal. By applying, you confirm that you have read and accept TransPerfect’s Privacy policy.

APPLY HERE