Grand Hyatt Kuwait City is looking for a dynamic Assistant Manager/Team Leader to join our esteemed establishment. This role is essential for supporting operations, enhancing team performance, and ensuring our guests receive exceptional service. The ideal candidate will have a passion for hospitality and a strong commitment to maintaining our high standards.
Responsibilities
- Team Leadership: Assist in leading and managing the team, ensuring they are motivated and equipped to deliver exceptional service.
- Operational Support: Collaborate with management to streamline operations and implement efficient processes to enhance guest experience.
- Guest Relations: Foster positive relationships with guests, addressing their needs and resolving any issues promptly and effectively.
- Training and Development: Participate in training programs to develop team members’ skills and encourage professional growth.
- Performance Monitoring: Monitor team performance, providing feedback and guidance to achieve operational goals.
- Administrative Tasks: Support the management team with administrative duties, including scheduling, budgeting, and reporting.
Qualifications
Skills and Experience
- Experience: Minimum of 3 years of experience in a managerial or supervisory role within the hospitality industry.
- Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests and team members.
- Problem-Solving: Strong analytical and problem-solving skills, with a focus on achieving results.
- Team Collaboration: Ability to work collaboratively in a fast-paced environment, promoting teamwork and mutual respect.
- Adaptability: Flexible and adaptable to changing situations and guest needs.
- Customer Focus: A strong commitment to providing outstanding guest service.
Preferred Qualifications
- Educational Background: A degree in Hospitality Management or a related field is preferred.
- Language Skills: Proficiency in multiple languages is an advantage.
- Cultural Awareness: Understanding of cultural sensitivities and practices relevant to the local and international clientele.
Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for career advancement within the Hyatt Group.
- Comprehensive health and wellness benefits.
- Employee discounts on accommodations, dining, and more.
Application Instructions
To apply for this position, please submit your application through our careers portal. Join us at Grand Hyatt Kuwait City and be a part of a team that strives for excellence in hospitality!