Aleephonline is seeking dedicated and enthusiastic Contact Center Agents to join our team in Kuwait City. This full-time, on-site role is essential for delivering exceptional customer service and support to both internal and external customers. If you have a passion for helping others and a strong knowledge of customer service practices, we want to hear from you!
Responsibilities
- Customer Inquiries:
- Handle incoming customer inquiries via phone, email, chat, or social media, ensuring accurate, efficient, and courteous responses.
- Issue Resolution:
- Troubleshoot customer issues, providing effective solutions and directing them to the appropriate department as necessary.
- Customer Interaction:
- Maintain a positive, empathetic, and professional attitude toward customers at all times, enhancing customer satisfaction.
- Product Knowledge:
- Provide detailed product and service information to customers, identifying upselling opportunities to increase revenue from customer relationships.
- CRM Management:
- Log all customer interactions accurately into the company’s CRM system for future reference and follow-up.
- Performance Metrics:
- Meet or exceed key performance indicators, including call handling metrics, resolution rates, and customer satisfaction scores.
- Continuous Learning:
- Stay updated on new products, services, and company policies to provide accurate information to customers.
- Participate in training programs to develop relevant knowledge, techniques, and skills.
Qualifications
- Education:
- High School Diploma or equivalent is required.
- Experience:
- Previous experience in a customer service role is preferred, demonstrating a strong understanding of customer needs.
- Communication Skills:
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Technical Proficiency:
- Proficiency with computers and familiarity with CRM software is essential for effective job performance.
- Work Environment:
- Ability to work under pressure in a fast-paced environment, adapting to changing demands.
- Problem-Solving:
- Strong problem-solving skills to address customer concerns efficiently and effectively.
- Flexibility:
- Willingness to work shifts, including weekends and public holidays as needed.
Benefits
- Competitive Salary:
- A competitive salary commensurate with experience and performance.
- Career Development:
- Opportunities for professional growth and development through training and advancement programs.
Application Instructions
If you are a motivated individual looking to excel in a customer-focused environment, please submit your application. We look forward to hearing from you!