Digital Falcon is a forward-thinking company committed to driving results through innovative sales and marketing strategies. We offer a dynamic environment where technology meets creativity to deliver exceptional customer experiences. As part of our ongoing growth, we are looking for a Sales and Marketing Specialist to join our team in Hawally, Kuwait. This role is critical to our mission of building strong customer relationships, increasing sales, and promoting our gym services effectively across multiple channels.
If you’re someone with strong communication skills, a passion for customer service, and a proven track record in sales or marketing, we want to hear from you.
Key Responsibilities
- Client Interaction: Manage online and phone reservations, assisting customers throughout the booking process.
- Payment Handling: Inform customers about payment methods and verify their credit card information.
- Guest Registration: Register guests by collecting and entering necessary information into the system.
- Customer Welcome: Greet and welcome guests upon their arrival, providing a friendly and professional first impression.
- Information Provider: Offer guests detailed information about our gym services, membership packages, and promotions.
- Complaint Resolution: Respond to client complaints promptly and professionally, ensuring customer satisfaction.
- Sales and Retention: Maintain membership sales and retention programs to achieve or exceed financial targets for memberships.
- Closing Procedures: Execute membership sale closing procedures, including handling applications, contracts, and payments.
Qualifications
- Experience: Prior work experience as a Front Desk Agent, Receptionist, Sales Representative, or in a similar role.
- Customer Service Skills: A customer-focused attitude with the ability to handle inquiries and complaints professionally.
- Communication Skills: Strong verbal and written communication skills, with proficiency in English.
- Organizational Skills: Excellent organizational skills to manage multiple tasks effectively.
- Language Skills: Fluency in both English and Arabic is preferred.
- Sales Experience: Prior sales experience is a plus, with the ability to close deals and meet sales targets.
- Flexibility: Willingness to work on a rotational basis, including shifts if required.
Benefits
- Competitive Salary: We offer a competitive salary package based on your skills and experience.
- Career Growth: Be part of a growing company with opportunities for career development and advancement.
- Training and Development: Access to on-the-job training and workshops to enhance your sales and marketing skills.
- Work Environment: Enjoy a collaborative and supportive work culture, with the chance to contribute to innovative projects.
Specific benefits will be discussed during the interview process.
Application Instructions
If you believe you meet the qualifications and are excited to contribute to our dynamic team, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for this position.