Majid Al Futtaim is a leading shopping mall, retail, and entertainment developer in the Middle East, North Africa, and Central Asia. With iconic brands like Carrefour, Abercrombie & Fitch, Lego, and lululemon, we are committed to creating memorable moments every day. We are seeking a dynamic and driven Store Manager to lead our lululemon store operations, ensuring an exceptional customer experience and achieving business goals.
Responsibilities
- Customer Experience: Ensure the highest levels of customer service are delivered consistently. Address customer complaints professionally and efficiently, coaching and mentoring the store team to enhance service delivery.
- Team Development: Assess team performance regularly and provide training to strengthen skills and improve performance.
- Sales and KPI Management: Drive sales and profitability by achieving set KPIs such as net sales, footfall conversion, shrinkage, and stock turnover. Develop innovative strategies to attract new customers and expand store traffic.
- Performance Analysis: Analyze store performance and identify causes of underperformance. Implement action plans and provide analytical feedback to Operations, Buying, and Planning teams.
- Visual Merchandising: Ensure compliance with visual merchandising (VM) standards. Train the team to maintain and understand VM principles, ensuring the store adheres to the “Model Store Standards.”
- Operations Management: Oversee daily store operations, including cash intake, stockroom management, inventory control, and stock-taking. Ensure security measures are in place to minimize stock shortages.
- Compliance and Safety: Ensure that all company Health & Safety, Security, and Compliance policies are followed. Address any concerns promptly with the Excellence and Compliance teams.
- Store Maintenance: Oversee in-store duties such as cleaning, pre-opening inspections, and other routine tasks to maintain store standards.
Qualifications
- Experience: Minimum of 4-5 years of industry experience in retail or fashion, with a focus on customer service and store management.
- Skills:
- Strong customer service expertise.
- Commercial awareness with a focus on driving sales and profitability.
- Proven selling skills and ability to convert foot traffic into sales.
- Analytical skills with the ability to use data to inform decisions.
- Familiarity with inventory management and stock control.
- Ability to lead and motivate a team.
- Education: High school certificate or equivalent.
- Technical Skills: Data-savvy with a strong understanding of retail metrics and key performance indicators (KPIs).
Benefits
- Join a Market Leader: Majid Al Futtaim has been a regional leader in retail for over 27 years. Join a company known for its innovation and customer-focused experiences.
- Work Environment: Be part of a friendly and positive work environment, where the team is excited about the future and works collaboratively towards shared goals.
- Diverse Team: Work with a talented team of over 50,000 colleagues from various backgrounds, all aligned under Majid Al Futtaim’s Leadership Model.
Application Instructions
If you are a results-driven Store Manager with a passion for customer service and retail, we would love to hear from you! Apply today to join the lululemon team at Majid Al Futtaim Lifestyle and contribute to creating great moments every day.