Join Accor as a Hostess and be the welcoming face of our hospitality team in Kuwait City. In this role, you will ensure that our guests receive exceptional service from the moment they arrive. If you have a passion for customer service and enjoy creating a positive dining experience, this opportunity allows you to thrive in a dynamic environment while contributing to our reputation for excellence.
Responsibilities
As a Hostess, your key responsibilities will include:
Guest Services:
- Maintain a consistently high level of guest service, ensuring a warm and welcoming atmosphere.
- Approach and interact with guests confidently, providing information about the menu and specials.
Menu Knowledge and Upselling:
- Possess extensive knowledge of all menus and effectively upsell items at every opportunity.
- Engage in continuous learning regarding customer service, menu changes, specials, and pricing.
Operational Tasks:
- Fluent operation of the MICROS POS system for efficient order processing.
- Ensure all work areas are clean and functional at all times, adhering to detailed cleaning procedures.
- Assist in setting up, serving, and breaking down functions as per established procedures.
Team Coordination:
- Communicate effectively with customers, co-workers, and supervisors to ensure smooth service flow.
- Coordinate with kitchen and bar staff to facilitate timely and accurate order delivery.
- Participate in formal training activities to enhance service skills.
Flexibility and Adaptability:
- Monitor multiple tables with flexibility and ease, adapting to various service demands.
- Be willing to work split shifts and assist in manning other outlets as directed by the Outlet In-Charge.
Guest Interaction:
- Maintain a professional demeanor while engaging with internal and external guests.
- Create a positive atmosphere by smiling, making eye contact, and using guests’ names whenever possible.
Qualifications
To be considered for the Hostess position, candidates should meet the following qualifications:
- Skills:
- Strong communication skills with a focus on guest service excellence.
- Attention to detail and ability to multitask effectively.
- Problem-solving skills and composure under pressure.
- Knowledge of hotel service standards and practices.
- Attributes:
- Presentable and well-groomed at all times.
- Flexibility and adaptability to changing circumstances.
- Sales and upselling skills to enhance guest experiences.
- Experience: Previous experience in a customer service or hospitality role is an advantage, but not mandatory.
Benefits
At Accor, we value our employees and strive to provide a supportive work environment. Benefits of joining our team include:
- Competitive Salary: Attractive compensation package commensurate with experience.
- Career Development: Opportunities for growth and advancement within a global hospitality brand.
- Employee Discounts: Enjoy discounts on hotel stays, dining, and leisure activities across Accor properties.
- Inclusive Work Culture: Be part of a diverse team that encourages collaboration and values individual contributions.
- Comprehensive Training: Access to training programs to enhance your skills and knowledge in the hospitality industry.
Application Instruction :
If you are enthusiastic about providing exceptional service and would like to join our team as a Hostess, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience and motivation for joining Accor. Applications can be sent to HR@example.com or through our careers page.