Join DP World as a Customer Service & Operations Executive (Freight Forwarding) in Kuwait City! This role offers you the chance to play a vital part in our operations, helping us maintain strong relationships with our customers. You will be at the forefront of ensuring customer satisfaction and improving our service offerings to stay ahead in the industry. If you have a passion for logistics and a commitment to exceptional service, we want to hear from you!
Responsibilities
In this position, you will be responsible for:
- Building Customer Relationships: Establish and nurture strong connections with key customers, addressing their concerns and resolving issues promptly.
- Managing Freight Operations: Oversee the entire process of file creation and all services related to freight forwarding and logistics.
- Supporting Account Start-ups: Collaborate with the sales team to ensure all necessary documentation and information are ready for smooth account setups.
- Ensuring Compliance: Conduct weekly audits of files to ensure compliance with estimates, profit margins, and timely invoicing.
- Handling Daily Client Requests: Assist clients with their day-to-day requests regarding export and import documentation, ensuring accurate execution for transportation files.
- Providing Shipping Details: Keep clients informed with complete flight and sailing details to guarantee seamless communication.
- Liaising with Transportation Partners: Work closely with airlines and ocean lines to secure the best capacity and cost solutions for transportation.
- Coordinating with Team Members: Collaborate with internal networks and external partner agents to ensure top-notch service.
- Responding to Emergencies: Act swiftly in emergency situations related to air and ocean freight files.
- Supporting Operations: Collaborate with operations colleagues to provide assistance during busy periods.
Qualifications
To excel in this role, you should have:
- Experience: A minimum of 3 years in Freight Forwarding Operations and Customer Service. Experience in freight forwarding is essential.
- Industry Knowledge: Solid understanding of the freight forwarding industry, including best practices and market trends.
- Communication Skills: Strong verbal and written communication skills to effectively engage with clients, carriers, vendors, and colleagues.
- Analytical Skills: Ability to analyze data and pay close attention to detail, ensuring accuracy in all operations.
- Computer Proficiency: Intermediate skills in MS Office applications, including Outlook, Word, Excel, and PowerPoint.
- Language Skills: Fluency in English is required; knowledge of additional languages is a plus.
- Agility: Ability to prioritize tasks effectively and manage multiple deadlines in a fast-paced environment.
Benefits
At DP World, we value our employees and offer a range of benefits to support your well-being, including:
- Health Insurance: Comprehensive coverage for medical, dental, and vision care for you and your family.
- Retirement Plan: A 401(k) plan with company matching to help you save for the future.
- Paid Time Off: Generous vacation and sick leave policies to promote a healthy work-life balance.
- Career Development: Opportunities for training and advancement to help you grow in your profession.
- Flexible Work Options: Enjoy a mix of on-site and remote work arrangements to suit your lifestyle.
Applying Guide
Ready to join our team? Here’s how to apply:
- Update Your Resume: Ensure your resume is current and highlights your relevant experience and skills.
- Write a Cover Letter: Craft a brief cover letter explaining why you are the ideal candidate for this position and how your background aligns with our values.
- Submit Your Application: Send your resume and cover letter Please include “Application for Customer Service & Operations Executive” in the subject line.
- Follow Up: After submitting your application, feel free to contact us if you have any questions.
- Prepare for Interviews: If you are selected for an interview, take the time to research DP World, review common interview questions, and be ready to discuss your experience.