Desk Operations Coordinator

This position, located in Kuwait and part of the LOGCAP program, is responsible for performing a variety of desk operations tasks within the PMO. The role involves coordinating responses to accidents and incidents, handling emergency notifications, and managing data through the Computer-Aided Dispatch System (CAD). It includes working closely with military police and monitoring systems such as IDS (Intrusion Detection Systems) and CCTV (Closed Circuit Television Systems).

---

Responsibilities

Key responsibilities include, but are not limited to:

• Recording incidents and offenses within a 24-hour period using the CAD system and other applicable DA/FM forms as per Army regulations (AR 190-40, AR 190-45).
• Dispatching responses to accidents or incidents and providing emergency notifications according to the US Government and Emergency Services Division (ESD) notification matrix.
• Monitoring communication channels and dispatching law enforcement and emergency services.
• Handling emergency and non-emergency calls via various platforms (landline, VoIP, WhatsApp, cell phone), documenting calls in the CAD system.
• Safeguarding evidence and ensuring proper submission of Military Police Reports (MPRs) in accordance with AR 190-45.
• Monitoring and responding to activations from fire alarm systems, IDS, and CCTV, coordinating patrol, fire, or EMS responses.
• Operating Army Law Enforcement Reporting and Tracking System (ALERTS) and Emergency Reporting System (ERS).
• Managing lost and found property, ensuring proper documentation and return or disposal of unclaimed items.
• Completing official police reports and providing accurate records of investigations.
• Cross-training as an Emergency Services Dispatcher.

---

Qualifications

Minimum Requirements:

• High School Diploma required; Associate’s or Bachelor’s Degree preferred.
• US Citizen, at least 21 years of age.
• Valid US Passport and Driver’s License.
• Active Secret Security Clearance required.
• Typing speed of 35 words per minute or more preferred.
• 1 year of specialized experience in dispatching emergency or non-emergency services, operating telecommunication systems, or similar responsibilities preferred.
• Familiarity with Hazmat Awareness, Telecommunicator I/II, and EMD certifications preferred.

Skills:

• Strong computer literacy, particularly with Microsoft Office (Excel, PowerPoint, Access).
• Excellent written and verbal communication skills.
• Ability to work effectively in a high-stress, military environment.
• Capable of handling sensitive data with discretion and confidentiality.

---

Working Environment

• Work is primarily conducted indoors, though there may be mild exposure to extreme climatic conditions and potential exposure to physical, chemical, or biological agents.
• PPE (Personal Protective Equipment) may be required in certain areas, including head, foot, hand, torso, vision, and hearing protection.
• Must comply with OSHA, EPA, and Fire Safety regulations.

---

Physical Requirements

• May involve lifting, climbing, extended sitting, and standing.
• Strong visual acuity and hearing required.
• Comfortable with performing tasks that require manual dexterity and attention to detail.

---

Benefits

As a Desk Operations Coordinator at Vectrus, you will receive:

• Competitive compensation and benefits.
• Opportunities for career advancement within the company.
• A dynamic work environment that values innovation, diversity, and professional development.

---

Equal Opportunity Employer

Vectrus is committed to fostering an inclusive and diverse workplace. We are an Equal Opportunity/Affirmative Action Employer, ensuring all qualified applicants receive fair consideration without regard to race, color, religion, gender, age, national origin, disability, or veteran status.

---

Application Instructions: To apply, click on the Apply button and submit your resume. Candidates who meet the qualifications will be contacted for further steps in the hiring process.

APPLY HERE