Female Call Center Agent

Kuwait Jobs is hiring a Female Call Center Agent to manage inbound and outbound calls and provide exceptional customer service. This full-time position requires strong communication skills in both Arabic and English, previous customer support experience, and the ability to handle multiple tasks effectively.

Responsibilities:

• Manage a high volume of inbound and outbound calls in a timely and professional manner.
• Identify and understand customers’ needs, clarify information, research issues, and provide solutions or alternatives.
• Seize opportunities to upsell products and services when appropriate.
• Build and maintain sustainable relationships with customers by going the extra mile.
• Keep accurate and comprehensive records of all conversations in the call center database.
• Meet personal and team qualitative and quantitative targets.

Requirements:

• Previous experience in a customer support role.
• Proven track record of exceeding performance quotas.
• Strong phone and verbal communication skills in both Arabic and English, with active listening abilities.
• Familiarity with CRM systems and practices.
• Ability to multi-task, set priorities, and manage time effectively.
• Graduation or diploma required.

Nationality:

• Arab

Location:

• Ardiyah, Kuwait

Salary:

• Competitive, based on experience

Benefits:

• Full-time employment with flexible working hours.

Application Instructions: Interested candidates should contact us via mobile at +965 94029833 or email their CV to daralteebluxuryperfume@gmail.com for further details and application instructions.