We are seeking a proactive and skilled Female Call Center Agent to join our team. This role involves managing inbound and outbound calls, providing excellent customer support, and meeting performance targets. The ideal candidate will have strong communication skills in both Arabic and English, with a track record of achieving quotas in a customer support role.
| Basic Details | |
|---|---|
| Experience | 1 - 2 Years |
| Location | Kuwait |
| Qualification | Mentioned Below |
| Benefits: | Mentioned Below |
| Posted | |
| Job Type | Full-Time |
| Posted by | Hamna (Senior HR) |
| last date to apply | apply within 15 days of posting |
This blog post will break down everything you need to know about the position, from the typical tasks to the qualifications and how to contact the employer.
Key Responsibilities:
- Manage a high volume of inbound and outbound calls in a timely manner.
- Identify and address customers’ needs, clarify information, and research issues to provide solutions and alternatives.
- Seize opportunities to upsell products when applicable.
- Build and maintain sustainable relationships with customers by going the extra mile.
- Keep accurate records of all conversations in the call center database.
- Meet personal and team qualitative and quantitative targets.
Requirements:
- Previous experience in a customer support role.
- Proven track record of over-achieving quotas.
- Strong phone and verbal communication skills in both Arabic and English.
- Active listening skills and familiarity with CRM systems and practices.
- Ability to multi-task, prioritize, and manage time effectively.
- Graduation or Diploma.
Additional Information:
- Arab nationality preferred.
- Flexible working hours.
- Located in Ardiyah, Kuwait.
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