Prime Placement Vision is seeking a dedicated Ticketing Executive to manage ticketing operations for various events, travel, and entertainment venues. This role is crucial for ensuring seamless ticket sales, exceptional customer service, and efficient coordination among stakeholders. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
| Basic Details | |
|---|---|
| Experience | 1 - 2 Years |
| Location | Kuwait |
| Qualification | Mentioned Below |
| Benefits: | Mentioned Below |
| Posted | |
| Job Type | Full-Time |
| Posted by | Hamna (Senior HR) |
| last date to apply | apply within 15 days of posting |
This blog post will break down everything you need to know about the position, from the typical tasks to the qualifications and how to contact the employer.
Key Responsibilities
- Ticket Sales and Reservations:
- Process ticket sales and reservations through multiple channels (online, phone, in-person).
- Assist customers in booking tickets and provide information regarding availability, pricing, and schedules.
- Ensure accuracy in ticket issuance and booking details.
- Customer Service:
- Respond to inquiries regarding ticketing issues, events, travel itineraries, or venue information.
- Address customer complaints and resolve issues in a professional manner.
- Provide excellent customer service to enhance satisfaction and loyalty.
- Coordination and Communication:
- Coordinate with event organizers, travel agents, and venue managers to ensure smooth ticketing operations.
- Communicate any changes, cancellations, or updates to customers promptly.
- Maintain clear communication with team members and other departments.
- System Management:
- Operate ticketing software and systems efficiently.
- Ensure data accuracy and maintain up-to-date records of all transactions.
- Troubleshoot technical issues related to ticketing systems and report to the IT department as needed.
- Reporting and Documentation:
- Prepare regular reports on ticket sales, customer inquiries, and relevant metrics.
- Maintain accurate documentation of all transactions and customer interactions.
- Assist in financial reports and reconciliations related to ticketing.
- Promotional Activities:
- Support promotional activities and campaigns to boost ticket sales.
- Inform customers about special offers, discounts, and loyalty programs.
- Participate in marketing initiatives and provide feedback to improve sales strategies.
Qualifications
- Education:
- High school diploma or equivalent; a degree in business, hospitality, tourism, or a related field is a plus.
- Experience:
- Previous experience in ticketing, customer service, or a related field is preferred.
- Technical Skills:
- Proficiency in ticketing software and systems.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and handle high transaction volumes.
- Attention to detail and problem-solving skills.
Working Conditions
- Office or venue environment with standard working hours; may require evening, weekend, or holiday work depending on events or travel schedules.
- Ability to handle long periods of standing if required for in-person ticket sales.
Application Process
Interested candidates should submit their resume and cover letter via WhatsApp at +965 7558257142. Please include “Ticketing Executive Application” in the subject line
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