VHR Executive is seeking a talented Vice President of Customer Support to join our client’s team in the Middle East. This is an on-site, full-time director-level position tailored for a dynamic leader who is passionate about enhancing customer experiences in the aviation industry. If you excel in building relationships and driving client satisfaction, we want to hear from you!
Job Overview
In this role, you will be the key point of contact for our airline clients, focusing on maintaining strong, long-lasting partnerships. Your leadership will be crucial in addressing customer needs, ensuring top-notch service, and identifying new growth opportunities.
Key Responsibilities
As the VP of Customer Support, your responsibilities will include:
- Lead Client Relationships: Serve as the primary contact for airline clients, nurturing strong, long-term partnerships that drive client loyalty.
- Problem Solving: Proactively address and resolve critical issues, ensuring smooth operations and high client satisfaction.
- Growth Focus: Collaborate with internal teams to uncover new business opportunities and enhance existing partnerships.
- Performance Monitoring: Track key performance metrics to ensure that customer service standards are consistently met and exceeded.
Required Qualifications
To be considered for this position, candidates should have:
- Education: A Bachelor’s Degree in Business or a related field.
- Experience: Proven experience in key account management, preferably within the aviation sector.
- Leadership & Communication Skills: Strong negotiation, leadership, and interpersonal skills to effectively manage client relationships.
- Flexibility & Travel: Willingness to travel as needed and adapt to a fast-paced work environment.
Benefits
Joining VHR Executive offers several benefits, including:
- Competitive Salary: A salary that reflects your expertise and experience in customer support.
- Career Growth: Opportunities for professional development and advancement within the aviation sector.
- Dynamic Work Environment: Be part of a passionate team focused on enhancing customer experiences.
Applying Guide
If you are ready to make a significant impact in the aviation industry as the Vice President of Customer Support, follow these steps to apply:
- Update Your Resume: Highlight your relevant experience in customer support and key account management.
- Craft a Cover Letter: Write a concise cover letter that expresses your passion for customer service and your qualifications for the role.
- Submit Your Application: Send your resume and cover letter to our HR team through the application portal or job listing site.
- Follow Up: If you haven’t heard back within a week, feel free to check in regarding your application status.
- Prepare for Interviews: Be ready to discuss your customer service strategies and experiences during the interview.